What is involved in Change management (ITSM)
Find out what the related areas are that Change management (ITSM) connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management (ITSM) thinking-frame.
How far is your company on its Change management (ITSM) journey?
Take this short survey to gauge your organization’s progress toward Change management (ITSM) leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Change management (ITSM) related domains to cover and 152 essential critical questions to check off in that domain.
The following domains are covered:
Change management (ITSM), Change management, Agenor Technology, Change Advisory Board, Change request, Configuration item, IBM Tivoli Configuration and Change Management Database, ISO 20000, IT infrastructure, IT portfolio management, IT service management, Incident Management, Microsoft Operations Framework, Network configuration and change management, Project management, Release management, Software engineering, User acceptance testing:
Change management (ITSM) Critical Criteria:
Discuss Change management (ITSM) tasks and finalize the present value of growth of Change management (ITSM).
– Have the types of risks that may impact Change management (ITSM) been identified and analyzed?
– Are there Change management (ITSM) problems defined?
Change management Critical Criteria:
Deliberate over Change management risks and forecast involvement of future Change management projects in development.
– The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?
– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?
– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?
– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?
– Business Change and Training Manager responsibilities include Planning, coordinating and implementing an Organizational Change Management Plan?
– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?
– What are the most important benefits of effective organizational change management?
– Do changes in business processes fall under the scope of change management?
– How effective is your organization with organizational change management?
– Are Organizational Change managements best practices (eg Kotter) applied?
– What are the primary barriers to effective Change Management?
– Which Change management (ITSM) goals are the most important?
– When is Change Management used on a project?
– What is workplace Change Management?
– What is Change Management?
Agenor Technology Critical Criteria:
Judge Agenor Technology risks and find answers.
– What are our best practices for minimizing Change management (ITSM) project risk, while demonstrating incremental value and quick wins throughout the Change management (ITSM) project lifecycle?
– Does Change management (ITSM) create potential expectations in other areas that need to be recognized and considered?
– How can skill-level changes improve Change management (ITSM)?
Change Advisory Board Critical Criteria:
Depict Change Advisory Board management and maintain Change Advisory Board for success.
– Who will be responsible for making the decisions to include or exclude requested changes once Change management (ITSM) is underway?
– In what ways are Change management (ITSM) vendors and us interacting to ensure safe and effective use?
– How does the organization define, manage, and improve its Change management (ITSM) processes?
Change request Critical Criteria:
Shape Change request leadership and track iterative Change request results.
– At what point will vulnerability assessments be performed once Change management (ITSM) is put into production (e.g., ongoing Risk Management after implementation)?
– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?
– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?
– Will the product of the project fail to satisfy customer requirements if the change request is not executed?
– Will the product of the project fail to satisfy customer requirements if a change request is not executed?
– Can agile methods be used effectively for evolving a system in response to customer change requests?
– Does the suggested change request represent a desired enhancement to the products functionality?
– Does a suggested change request represent a desired enhancement to the products functionality?
– Does the suggested change request seem to represent a necessary enhancement to the product?
– Is the requested change request a result of changes in other project(s)?
– Does the Change management (ITSM) task fit the clients priorities?
– Will the project fail if the change request is not executed?
– Is impact analysis performed for all change requests?
Configuration item Critical Criteria:
Give examples of Configuration item quality and find answers.
– What will be the consequences to the business (financial, reputation etc) if Change management (ITSM) does not go ahead or fails to deliver the objectives?
– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?
– During release, do the configuration items used match with the latest version indicated in baseline record?
– Are all requested changes to the configuration items assessed, processed and tracked?
– What: selection of configuration items (what should be managed?
– Are the relationships between configuration items established?
– What are the long-term Change management (ITSM) goals?
– Which of the entities should be configuration items?
– What are configuration items, baselines, etc. ?
– How will configuration items be identified?
– How will configuration items be controlled?
IBM Tivoli Configuration and Change Management Database Critical Criteria:
Depict IBM Tivoli Configuration and Change Management Database quality and visualize why should people listen to you regarding IBM Tivoli Configuration and Change Management Database.
– What tools do you use once you have decided on a Change management (ITSM) strategy and more importantly how do you choose?
– How will you know that the Change management (ITSM) project has been successful?
– How do we keep improving Change management (ITSM)?
ISO 20000 Critical Criteria:
Generalize ISO 20000 goals and diversify disclosure of information – dealing with confidential ISO 20000 information.
– Is maximizing Change management (ITSM) protection the same as minimizing Change management (ITSM) loss?
– How would one define Change management (ITSM) leadership?
– What is the scope of potential ISO 20000 certification?
IT infrastructure Critical Criteria:
Audit IT infrastructure engagements and test out new things.
– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Change management (ITSM). How do we gain traction?
– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?
– What IT infrastructure do we have and what do we need to support the future organization needs?
– Do we monitor the Change management (ITSM) decisions made and fine tune them as they evolve?
– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?
– How to get alignment between business strategy and IT infrastructure?
IT portfolio management Critical Criteria:
Reorganize IT portfolio management tactics and change contexts.
– Consider your own Change management (ITSM) project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
– How do we make it meaningful in connecting Change management (ITSM) with what users do day-to-day?
– What threat is Change management (ITSM) addressing?
IT service management Critical Criteria:
Refer to IT service management visions and explore and align the progress in IT service management.
– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices, and why wont we?
– Are we getting a handle on project initiation-related risks, which is all about are we doing the right things?
– If the service provider is eligible for certification, then what is the scope of the processes being audited?
– Are we getting a handle on project initiation-related risks which is all about are we doing the right things?
– How do you actually go about identifying, defining and then managing a set of services that make sense?
– How is release management for new application services integrated with your itsm capabilities?
– What are the key differences between ITAM IT asset management and ITSM IT service management?
– What challenges and opportunities does cloud computing present for IT service management ?
– What are the use cases that your org is targeting currently for its CMDB/CMS?
– Is the service provider eligible for certification under the scheme?
– What metrics will be provided and are they relevant?
– How does this service support business activities?
– How will changes affect the customers services?
– Which software markets will SaaS disrupt?
– What is meant by it Service Management?
– What availability levels are provided?
– What is A good cloud service provider?
– Where does the data reside?
– What is ITIL?
– what is next?
Incident Management Critical Criteria:
Huddle over Incident Management failures and gather Incident Management models .
– Which processes other than incident management are involved in achieving a structural solution ?
– How important is Change management (ITSM) to the user organizations mission?
– In which cases can CMDB be usefull in incident management?
– Who needs to know about Change management (ITSM) ?
– What is a primary goal of incident management?
Microsoft Operations Framework Critical Criteria:
Merge Microsoft Operations Framework visions and optimize Microsoft Operations Framework leadership as a key to advancement.
– What are your current levels and trends in key measures or indicators of Change management (ITSM) product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– Who sets the Change management (ITSM) standards?
Network configuration and change management Critical Criteria:
Differentiate Network configuration and change management adoptions and secure Network configuration and change management creativity.
– How do you determine the key elements that affect Change management (ITSM) workforce satisfaction? how are these elements determined for different workforce groups and segments?
– How is the value delivered by Change management (ITSM) being measured?
Project management Critical Criteria:
Generalize Project management tactics and sort Project management activities.
– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?
– What are the key considerations and decisions that must be made to ensure your project management office is appropriate for your organization?
– Can we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?
– Are there metrics and standards that can be used for control of agile project progress during execution?
– Can agile project management be adopted by industries other than software development?
– What happens to the function of the business analysis in user story development?
– Our project management standards do they support or undermine Risk Management?
– Are the project teams ready to function within agile project management?
– How do organizations adapt to a radically new framework such as agile?
– Does your organization have a Project Management Office (PMO)?
– What is the role of Project Management Body of Knowledge?
– How will stakeholders and customers react to the change?
– What work wouldnt get done if no more funds were added?
– What are the Commercial aspects of Project Management?
– How do we deal with change when it happens?
– What project management certifications do you hold?
– What is Project Management?
– What is agile anyways?
– What is scrum?
– Who is a customer?
Release management Critical Criteria:
Discuss Release management issues and diversify disclosure of information – dealing with confidential Release management information.
– What happens after development: how should developers release component-based software and how can users subsequently obtain such software especially if the software under consideration consists of many components that are released by many organizations at many different geographical locations?
– What is, really, the difference between development and innovation, i.e. how big or radical do changes have to be to warrant the label innovation ?
– What are the issues that arise when a limited number of vendors participate in a technology market and how can the risks be mitigated ?
– Does it avoid poorly executed software handoffs between development, testing, and operations?
– What are your most important goals for the strategic Change management (ITSM) objectives?
– Does it Eliminate lengthy email threads trying to achieve change approval?
– Is it possible to get a quality product out of this design process?
– Where do requirements come from (and what should we do about it)?
– Is open source software development essentially an agile method?
– What do we know about proximity and distance in work groups?
– Do you have existing automation or deployment tools?
– Better, and cheaper than software engineering?
– What can a cms do for an open source project?
– Why has no os tool emerged to meet this need?
– How do we know that all tasks are complete?
– Every design decision is technical, or not?
– How are changes managed?
– When to buy vs. build ?
Software engineering Critical Criteria:
Drive Software engineering tactics and ask questions.
– In the case of a Change management (ITSM) project, the criteria for the audit derive from implementation objectives. an audit of a Change management (ITSM) project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Change management (ITSM) project is implemented as planned, and is it working?
– DevOps isnt really a product. Its not something you can buy. DevOps is fundamentally about culture and about the quality of your application. And by quality I mean the specific software engineering term of quality, of different quality attributes. What matters to you?
– Can we answer questions like: Was the software process followed and software engineering standards been properly applied?
– Is open source software development faster, better, and cheaper than software engineering?
– Why is Change management (ITSM) important for you now?
User acceptance testing Critical Criteria:
Concentrate on User acceptance testing visions and probe using an integrated framework to make sure User acceptance testing is getting what it needs.
– what is the best design framework for Change management (ITSM) organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
– Where do ideas that reach policy makers and planners as proposals for Change management (ITSM) strengthening and reform actually originate?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change management (ITSM) Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Change management External links:
[PDF]Change Management Best Practices Guide
Strategy Execution and Change Management Consultants …
Change management experts -Change Management …
Agenor Technology External links:
Agenor Technology Company Profile – Revenue, Number …
Agenor Technology – ibm.com
Agenor Technology: delivering change, managing risk
Change Advisory Board External links:
Home | UITS Change Advisory Board
Benefits of a Change Advisory Board? | ServiceNow …
Change Advisory Board | UITS Change Advisory Board
Change request External links:
GEICO Homeowner Mortgagee Inquiry and Change Request
[PDF]TITLE CHANGE REQUEST HECKLIST AND …
Configuration item External links:
Configuration Items | What Is a CMDB? | InformIT
What is CONFIGURATION ITEM? definition of …
Glossary – Configuration Item
ISO 20000 External links:
What is ISO 20000? – Definition from WhatIs.com
ISO 20000 – International IT Service Management Standard
SkyePoint Decisions Careers -ISO 20000 Auditor
IT infrastructure External links:
Nagios – The Industry Standard In IT Infrastructure Monitoring
IT Infrastructure & Systems Integration Solutions | Dasher
What is IT Infrastructure? – Definition from Techopedia
IT portfolio management External links:
IT Portfolio Management Conference – 10times
IT service management External links:
ITSM | IT Service Management | ServiceNow
Masters in IT Service Management | JJR Solutions, LLC
NTT DATA IT Service Management – Login – Dell
Incident Management External links:
OpsGenie – Incident Management
IS-700.A National Incident Management System (NIMS), …
Enterprise Incident Management
Microsoft Operations Framework External links:
Microsoft Operations Framework 4.0
Microsoft Operations Framework
Appendix A – Microsoft Operations Framework
Project management External links:
PMI – Project Management Institute :: Pearson VUE
Project Management Institute – Official Site
Project management software, online collaboration: Basecamp
Release management External links:
NHSN Release Management | NHSN | CDC
Software engineering External links:
Software Engineering | University of Wisconsin-Platteville
Academy for Software Engineering / Homepage
Online Computer Science & Software Engineering Program
User acceptance testing External links:
What is User Acceptance Testing (UAT)? – Definition …
What is User Acceptance Testing (UAT)? – Meet Guru99
Moodle User Acceptance Testing